Servicemandu, a startup is looking for Customer Service Associates to join the team!!
Servicemandu is Nepal’s best service provider which is all-in-one platform for customer\ to hire professional of all type from technicians to beauticians at their door step.
Position: Customer Service Associates
Education: Plus 2 degree/Bachelor’s running
Fresher’s can apply
- Answer incoming calls and emails in an efficient manner.
- Handle all the inbound as well as outbound calls
- Identify customer questions, concerns, follow-ups and feedback
- Address customer complaints in a proper manner
- Forwarding and escalating inquiries to relevant individuals and departments
- Prepares for customer inquiries by studying products, services and customer service processes
- Maintain database by entering new and updated customer
- Research and obtain further information for incomplete documents.