Servicemandu, a Startup is Searching Customer Service Associates

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Servicemandu, a startup is looking for Customer Service Associates to join the team!!

Servicemandu is Nepal’s best service provider which is all-in-one platform for customer\ to hire professional of all type from technicians to beauticians at their door step.

Position: Customer Service Associates

Education: Plus 2 degree/Bachelor’s running

Fresher’s can apply

Requirement:

1) Proficient with MS Office and data programs
2) Outstanding communication skills, both verbal and written(English, Nepali and Hindi)
3) Proficient computer skills
4) Organization skills with an ability to stay focused on assigned tasks.

 

Job Description:

  1. Answer incoming calls and emails in an efficient manner.
  2. Handle all the inbound as well as outbound calls
  3. Identify customer questions, concerns, follow-ups and feedback
  4. Address customer complaints in a proper manner
  5. Forwarding and escalating inquiries to relevant individuals and departments
  6. Prepares for customer inquiries by studying products, services and customer service processes
  7. Maintain database by entering new and updated customer
  8. Research and obtain further information for incomplete documents.
To Apply: Submit your CV at servicemandu@gmail.com
For more detail about the company, visit here.