NAXA-Location Matters looking for IT Support Officer.


NAXA-Location Matters looking for IT Support Officer.

Naxa is a Geo-ICT service provider company founded in 2014 with a focus on the development of geospatial and technological solutions.

Job Title: IT Support Officer

Position Open: 2

Level: Mid Level

Qualifications: Bachelor’s degree with focus in Information Technology

Experience: Minimum 1 year experience in relevant scope of work is preferred

Job Description:

  • Provides consistent, first-line support for end users seeking assistance with IT and Business service issues via phone, email and chat.
  • Provide timely resolution for incidents or escalation on behalf of users to appropriate personnel, and provides progress status updates to management and end-users.
  • Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up.
  • Analyze technical issues and problems, diagnose problems, provide support to employees and support other technicians with issues.
  • Monitor, troubleshoot and resolve tickets in assigned queues.
  • Create accurate ticket documentation for all user interactions.
  • Available for escalation of routine support tasks.
  • Installation and upgrade (maintain standards) of software as required by the users through the Deployment tool.
  • Create and update knowledge base articles to ensure quality documentation exists for the support process. Mentoring and supporting other team members.
  • Travel to other offices as required

Skills Required:

  • Possession of organization skills, good verbal and written communication skills, and a commitment to customer service are vital to this role.
  • Working knowledge of Python Django framework and reactJS.
  • Ability to document processes and procedures for a variety of audiences.
  • Working knowledge of desktop operating systems such as Windows, Ubuntu and Mac.
  • Working knowledge of desktop and laptop hardware components.
  • Working knowledge of Remote Working / Mobile Computing.
  • Working knowledge of Networking (WAN & LAN) topology and protocols.
  • Preferable Areas of knowledge include: Active Directory, Exchange, Terminal Server Environment, Mobile Device Management
  • Knowledge on server handling

If you are interested in this role, please send your CV along with a cover letter to or apply here.

For more detail about the organizations, Please visit NAXA-Location Matters.