These companies are providing home delivery services in response to COVID19 lockdown



While residents of the capital city are slowly adapting to the new normal that’s composed of: social distancing,  police patrolling the streets, working from home, online classes, and rushing to nearby supermarkets in the brief window that they open. Some businesses are expanding their services to address this brand-new market need: delivering at customer’s doorsteps.COVID-19 will bring drastic changes in many sectors of the economy and some changes can be felt early on in terms of businesses’ distribution channels. 

So, here are the lists of businesses that have strategically seized an opportunity in the face of challenge and have become first-movers in providing home delivery services in Kathmandu. 

Bhatbhateni Supermarket
Retail giant Bhatbhateni has started providing home delivery service to customers. While home delivery service was initially limited to Kathmandu Valley, the service has now been extended to Pokhara, Chitwan, Bhairawaha, Butwal, Biratnagar, Nepalgunj and Dharan.
The store accepts fresh orders each day and customers are served on a first come first serve basis.
If you want to place an order from Bhatbhateni, simply message them in their official Instagram account or on Viber ( 9801246806, 9801234861). If you are a customer outside of Kathmandu valley you can find the contact list at
Other retailers that are providing home delivery services in this lockdown are – KK Mart & Salesberry.

The online food delivery platform is now delivering groceries at your doorstep via its new delivery arm- Foodmandu Fresh. Foodmandu Fresh has partnered with six suppliers until now that includes : Valley cold store, Kheti food, Agrimove, Nepal Dairy, Nanglo Bakery and Golden Fresh Mart. Get your fridge stocked in this lock down by ordering dairy, vegetables, bakery and meat items from Foodmandu Fresh. 

You can place your order by either using the Foodmandu app or by visiting their website The company starts taking orders from 12:00 pm onwards until they reach their full capacity. Deliveries are claimed to be fulfilled within 4-days of order placement and the company is only accepting online payments using : Khalti digital wallet, Fonepay and E-sewa. 

Big Mart and Daraz
Collaboration has replaced competition and we can see this unfolding in front of our eyes during the COVID-19 crisis with the strategic partnership between brick and mortar retailer Big Mart and e-commerce platform Daraz.
Daraz and Big Mart have come together to make sure people have access to daily essential items at their doorstep. The list of items that they are delivering includes: personal hygiene products, female hygiene products, baby essential, cleaning essential among others. The delivery service is available to all residents living inside ringroad and to residents living in prime-location outside of ring road
You can place an order using daraz app and make payments in either cash or using an online payment option. Customers also have the option to track their orders and get up to 10% discounts on their orders.
Sasto Deal is yet another E-commerce platform that is delivering home essentials in this period of lockdown.

Farmers’ market at Le Sherpa
If you are someone who is missing fresh/ organic produce fruits/vegetables at weekly Farmer’s market then they have got you covered.  The Le Sherpa restaurant is delivering items like: vegetables, cheese, eggs, milk products, honey and other products from vendors who come to the market.   Stay home and stay well-nourished by ordering from them.
You can place an order with them at viber ( 9802028777) or whatsapp (9801159482). The deliveries are free of cost to residents who fall within the 7km radius of ring road.
You can also get organic veggies delivered at your home from Himgiri Organic Hub.

Khaanpin Shop
Khaanpin Shop – a previously night food delivery service now delivers essentials to customers at their doorstep.
If you are Vegan, download Khaanpin Night food delivery app now! Khaanpin Shop has partnered with Vegan Diary Nepal to deliver Vegan products to its customers.
You can also place an online order at  The List of essentials include: rice, pasta, frozen items, daal, flour, oil, meat products, biscuits, bakes and cakes items etc.
In response to lock-down, home delivery services deliver everyday essential items to customers who are within 2kms radius of ring road in Kathmandu Valley. provides 40 items listed under essential items. To avoid transmission of virus from cash transactions, this e-commerce business encourages payment using Fonepay. Customers can place an order at or via app. Deliveries are prepaid in nature and free of cost.
From formation of strategic alliances to diversification we can see businesses adapting and revamping to meet changes in market demand. E-commerce businesses of Nepal are in its nascent stage and many businesses mentioned above are facing problems in their logistics, supply chain and inventory management. If you are running an e-commerce or providing home delivery service then tell us about your challenges and needs at 

Article by Shambhavi Singh